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Intro Course - Module 2

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How much can you make doing Intermediate Live Chat Jobs?

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$15-$20 an hour

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$20-30 an hour

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$30-40 an hour

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As a Deputy Team Leader, you will:

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Stand in when the Team Leader is away

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Manage the live chat software system

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Both of the above

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A Knowledge Base is used to store details of agents’ salaries, benefits and work schedules.

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True

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False

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Which of these is a profitable live chat role?

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Chat Software Expert

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Subject Matter Expert

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Subject Matter Analyst

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Do nonprofit organizations hire live chat agents?

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Yes

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Some Subject Matter Experts specialize in just one topic.

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True

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False

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Which of these is a task that an Intermediate chat agent is likely to be responsible for?

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Training and onboarding new assistants

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Updating customer service software

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Writing management reports

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