As a brand new member of Social Sale Rep Chat Jobs, you will get access to our Job Database on Day 4 of your membership. As mentioned a moment ago, you’ll find we separate the jobs into three categories:

As a new member, you will naturally start out doing the Beginner Live Chat Jobs. There are lots of these, and they give you a chance to get paid while you level up your skills. 

The most common type of job in this category is Customer Service Assistant. You will see many of these gigs in our Jobs database, and they are perfect for learning the ropes.  These are easy for beginners and can be fun, too. As soon as you finish your 3-day training, you’ll be ready to get paid for this type of work. 

Because these are entry-level jobs, the pay is on the lower end of the scale. But they will put real money in your pocket, and you will gain lots of experience, too.  

Companies of every size hire customer service assistants to help them take care of their website visitors. Many large web businesses get tens of thousands of visitors per day. A percentage of these will need extra assistance, and as a live chat agent, you can help. 

You will start your working day by logging into the chat system from home. Hours are often flexible, so you can work around your family and other commitments. All you need is a good computer and a reliable internet connection, then you are all set to make money. 

You need to be able to speak good English, too, and it helps if you can type moderately well. Oh, there’s just one more thing you will need, too. A friendly manner! Being helpful is definitely the name of the game in this role. 

Here are the type of tasks you may do as a Customer Service Assistant:

In this role, you will be chatting with people who may be visiting the website for the first time. They haven’t purchased anything yet and may know little or nothing about the company or its products.

Pre-sales conversations account for 60% of live chat conversations, so this is clearly a very important role.

Doing pre-sales chat is a fun job because you will be talking to people who have just discovered the company’s products and services. They are probably excited to learn more and it’s your job to help them.

They may have questions about pricing, delivery and the options available. You will have all this information to hand, so it’s easy to tell them what they need to know. Just being friendly and helpful may be enough to win a new customer—and that makes your job worthwhile!

You should be able to handle simple queries yourself. For more complex queries, you can simply pass them along to a more experienced chat agent.  

The Better Business Bureau is one of the many organizations experiencing great success with live chat. Deanna Liberti, VP of Operations at the Boston branch, says:

“When the chat function went live “consumers and businesses started using it immediately. This method of customer service has proven to be very successful.”

Over 1000 chats are handled every single day. Consumers love getting help to find their way around the website, while businesses often request assistance with updating their data. 

The moment when a customer has just purchased is a critical time in their relationship with the company. Buyers need to be reassured they have made the right decision, and that they will get their purchase as expected.

That’s where post-sales chat agents come in. In this role, you will provide any information customers need and resolve any problems. 

As with most chat agent jobs, your company will provide you with special software to talk to customers. This software will give you information such as the customer’s location and website pages they have visited.

You can then use this information to tailor your responses, and ensure that you help in the most appropriate way.

Even the world’s best companies have to deal with customer complaints. Sometimes things go wrong in the purchase process, or there is a misunderstanding. Whatever the reason, it’s essential that these problems are resolved. 

A customer who has a bad experience may tell their friends all about it, or even post on social media. Because bad news travels fast, this can be a real problem. But a good live chat agent can turn a bad experience into a fantastic one—and an unhappy customer into a raving fan. 

If you can build a reputation for being good at dealing with customer complaints, your services will be in demand. That means a chance to earn more money, or even get a promotion. So it’s worth getting good at this, and it’s not that hard.

Remember these core principles for dealing with a complaint:

If you follow these simple rules, you will be amazed at how easy it is to turn the situation around. Customers are often unhappy because they feel they are not being listened to. When you show that you care, the negative feelings turn into positive ones. 

Dealing with complaints over live chat can be a rewarding and fun experience that turns out well for everyone. All you have to do is remember the basics.

Every company wants more revenue, and live chat is a great way to get it. After all, if a person has got as far as visiting the website, they must be interested in what’s on offer. As a live chat agent, you can help them transition from being a prospect to becoming a customer.

This may involve offering special deals and incentives to get started right away. A prospect who leaves the website may never come back, so it’s important to convert as many visitors as possible into customers. 

Many companies have found that offering such special deals and discounts over live chat can be astoundingly effective. Syed Balkhi, CEO of OptinMonster says:

"The implementation of live chat helped increase our overall sales conversion. A person who chats with us is 11 times more likely to buy than an average website visitor."

In fact, a website visitor who chats with a live chat agent has an average value 16 times higher than a visitor who does not. That’s one reason why OptinMonster is doing so well, and why the company has an 85% satisfaction rating. 

So as a live chat agent, you can help bring lots more money into the business. Then you are likely to be rewarded with big bonuses, so this is a fantastic live chat job to consider. 

One reason companies love live chat so much is that agents can handle multiple conversations. It’s normal for one chat agent to talk to up to three people at the same time. Real pros can have as many as ten conversations happening simultaneously!

This means it’s possible to be talking to different people about different topics. You may find yourself chatting to a new visitor about delivery times, whilst at the same time resolving a complaint—and also helping someone else recover their password. 

This means you will never have to worry about being bored in a live chat job. There are always new people to talk to, and new topics to discuss.  Many companies find this approach to live chat makes a big difference to their results. 

For example, Movember is a global organization that raises funds and awareness for critical men's health issues. The charity uses live chat agents to stay in touch with its community.

Alana Tozer from Movember says, "our community loves live chat! Some of our long-time supporters mentioned it was their new favorite feature on the website. Being able to chat with them while they are on our site makes it easier to highlight all the ways they can get involved."

With up to 25 agents chatting to people 24/7, Movember is certainly taking live chat seriously. Chat agents can talk to several people simultaneously, which makes it more effective than phone or email.

Best of all, the live chat team has helped Movember raise overall satisfaction levels to an amazing 97 percent

So there you have the basics of the Beginner Live Chat agent Assistant role, where you can easily earn $200 a day, or perhaps more. As more and more companies discover the amazing benefits of live chat, this market is exploding. So you can be sure there will always be lots of jobs for skilled chat agents. 

Our members love the fact that you can become a Live Chat Assistant as soon as you finish the 3-day training. You get to do simple work from home and choose hours that suit you.  Better still, you are honing your craft. You will earn money while learning about different kinds of live chat work. This will set you up for much greater success further down the track. 

You will find many other jobs in our Beginners category, too. Our members are always amazed at the variety and scope of work we offer. You never know what might come up next! The only thing you can be sure of is laughing all the way to the bank. Kaching!