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Intro Course: Module 1

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Post-chat sales assistants help people who have purchased products or services.

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True

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False

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How much can you make doing Beginner Live Chat Jobs?

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$10-$15 an hour

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$15-20 an hour

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$20-30 an hour

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The Movember support team alone uses no fewer than 30 live chat assistants.

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True

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False

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As a pre-sales chat assistant, you may be asked to:

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Chat with first-time visitors

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Answer questions about pricing, delivery, etc.

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Be friendly and helpful

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Handle simple queries

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Any or all of the above

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The most popular job for beginners (and the easiest to get) is working as a Customer Service Assistant.

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True

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False

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Chatting with a live chat agent increases average customer value by:

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4 times

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8 times

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16 times

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Which of these is a core principle for dealing with a complaint?

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End the chat as quickly as you can

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Remain polite and friendly at all times

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Avoid giving refunds if at all possible

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You can revisit the Module 1 course at any time!

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