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Intro Course - Module 3

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Onboarding is the process of:

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Drawing on whiteboards to show new agents what to do

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Making sure all agents are on board with policy changes

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Inducting new agents to introduce them to the company

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How much can you make doing Advanced Live Chat Jobs?

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$20 plus per hour

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$30 plus per hour

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$40 plus per hour

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Which of the following is NOT considered an Advanced Live Chat job:

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Reporting to Senior Managers

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Updating the Knowledge Base

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Recruiting agents

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Onboarding new agents

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As a Chat Team Leader, you will be responsible for managing a team of live chat agents.

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True

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False

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When recruiting agents, you will typically be responsible for:

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Finding out the age of each applicant

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Conducting an initial interview with candidates

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Screening out people of the wrong race or gender

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All of the above

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There are not many jobs available for Chat Team Leaders.

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True

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False

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If you have a problem customer, can you call on your Chat Team Leader for help?

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Yes

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